This refund and cancellation policy outlines how you can cancel or seek a refund for a hotel booking made through our platform. Under this policy:
- Cancellations will only be considered if the request is made at least 30 days before the check-in date. No cancellation charges will apply in such cases. However, cancellation requests made within 30 days of check-in may be subject to charges as per the hotel's policy.
- HOTEL ALKA PALACE does not accept cancellation requests for non-refundable or promotional bookings. However, a refund/replacement can be made if the user establishes that the service provided was not as per the booking terms.
- In case of receipt of an unsatisfactory or defective accommodation (such as unclean rooms, faulty amenities, or significant deviations from the booking details), please report the issue to our customer service team. The request will be entertained once the hotel management has checked and determined the same at its own end. This should be reported within 30 days of check-in. In case you feel that the room provided is not as shown on the site or does not meet your expectations, you must bring it to the notice of our customer service team immediately upon check-in. The team, after reviewing your complaint, will take an appropriate decision.
- In case of complaints regarding hotel facilities that come with a warranty from external service providers (such as Wi-Fi, air conditioning, or other amenities), please refer the issue to them.
- In case of any refunds approved by HOTEL ALKA PALACE, it will take 7 days for the refund to be credited to the original source of payment method.
For any cancellation or refund-related concerns, please contact our customer support team.